1. Check before paying
Please confirm your selected duration, price, compatible devices, payment method, activation requirements and applicable cancellation or refund terms with support before making payment.
2. Requesting a refund
If you believe an order was charged incorrectly, not delivered as agreed or otherwise requires review, contact support promptly at euronitv@gmail.com. Include your order reference, payment date, amount, a description of the issue and a safe way to reach you. Do not email passwords or full payment card details.
3. Review of requests
Support will need to verify the order, payment and circumstances before giving an outcome. Eligibility and any refund amount depend on the confirmed purchase terms, how the service was provided and applicable consumer-protection law. This page does not promise a fixed refund window or automatic approval.
4. Cancellations and renewals
Contact support to ask whether a pending order can be cancelled or whether an existing subscription can be stopped or renewed. Any agreed refund or cancellation terms should be confirmed before purchase.
5. Payment reversals
If a refund is approved, the available return method and processing time can depend on the original payment method and provider. Support can explain the next steps for the particular transaction.
6. Statutory rights
Nothing here limits any mandatory cancellation, refund or consumer rights under applicable law. If you have questions about those rights, contact support before purchasing.